Closing Your Slimking Account and Your Balance

How Closing a Slimking Casino Account Works

We close an account only after a direct request to our support team, since closure is not a self-service toggle inside account settings. We can complete the closure once the balance is at zero and there are no pending withdrawals; if either condition is not met when we process the request, any remaining funds on the account are voided. We can also close an account ourselves if identification documents we have requested are not supplied within 30 days.

Before You Request Closure

We recommend withdrawing any available balance through our deposit and withdrawal methods first, since a withdrawal is paid within 3 business days of the request and our finance department only processes payments between 06:00 and 17:00 GMT, Monday to Friday. We allow a maximum of 3 pending withdrawals per account at one time, so clearing these before closure protects the balance from being voided. Selling, buying or transferring an account to someone else is prohibited, so only the registered holder can request closure.

Balance and Withdrawal Rules to Check First

Several balance rules apply before we can release funds, and knowing them in advance helps avoid losing money when an account is closed.

These figures show why clearing a balance takes a few working days rather than happening instantly, and why checking processing times per method before requesting closure helps avoid surprises, since withdrawals queued outside finance department hours wait until the next business day.

Steps to Close Your Account

Following these steps in order keeps your balance intact and avoids delays once our support team receives the closure request.

1. Sign in to your account and confirm the current balance and any open withdrawals before contacting us.
2. Withdraw any remaining funds first, since withdrawals are capped at 3 pending requests and paid within 3 business days of the request.
3. Check that the 1x deposit rollover has been met, or a 10% (minimum £0.50) or 15% fee on card or bank transfer deposits may be kept from the balance.
4. Email our support team directly to request closure, since it is only actioned on request and is not available as a self-service account setting.
5. Wait for confirmation from support; electronic correspondence we send is deemed received within 5 business days of being sent, so check your inbox over that window.

What Happens to Bonuses and Duplicate Accounts

If we find more than one account linked to the same person, household, address, phone number, email or IP address, we close the duplicate and void its winnings, so it is worth confirming no second account exists before closing the one you intend to keep.

A bonus balance that is still active when a withdrawal is requested before its wagering requirement is finished is voided along with any winnings it generated, which is why we suggest finishing the wagering, or letting the bonus lapse, before asking us to close the account that holds it. The same 1x deposit rollover applies separately to real-money deposits; if it has not been met, we keep a 10% fee (minimum £0.50) on most deposits, or 15% on deposits made by bank card or bank transfer, from the winnings before closing.

If our finance department corrects a wrongly debited amount, the refund is paid within 30 days of the error being found, and if documents we request for a withdrawal are not supplied within 30 days, the related funds are forfeited rather than returned to the balance. Closing the account afterwards does not change either timeframe.